background-Image-4.jpg

WELCOME!
Please Start Here...

This page is your resource for the top most commonly asked questions.

Print or download and save:


Questions:

Live Chat hours with customer service - Log in and ask your questions. This is the fastest way to get help.

open from 8am-10pm MDT M-F and 9am-2pm
MDT Saturday

Call: 800-411-8151.

email service@doterra.com (not the quickest)

Doterra Catalog/Product Guide:


 
 
line1.jpg

I AM NEW TO OILS...HELP! WHAT DO I DO NEXT?!

  • 1. Watch short video above.

  • 2. Save these Favorite Recipes (links at the very top of this page)

  • 3. Download the modern essentials app or get the Essential Life book. They are EXCELLENT resources to learn more.


ORDER SUPPLIES...

  • 1. MCT fractionated coconut oil USA made - order on Amazon or doTERRA

  • 2. 10 ml rollers - I like clear with plastic rollerball. (I get on Amazon)

  • 4. Optional - order 2 oz glass spray bottles -

  • 5. Optional - order 300 ml -500 ml diffusers - I LOVE doTERRA’s diffusers because they are top quality and last. That’s where I purchase mine. Clients have found ones at Homegoods or Amazon as well.


NEVER ORDER DŌTERRA PRODUCTS FROM AMAZON/Ebay vendors. They are not from Doterra and not safe. You may not be getting the real thing.

Just think how can they sell the real oil for less than what doTERRA sells to anyone. A quick google search about why not to buy doTERRA on Amazon will have some you tube videos with more information in case you are curious.

DILUTION TIPS:

Why dilute: Topical use of essential oils may induce a sensitivity response, especially on young or sensitive skin. To decrease the likelihood of developing a sensitivity, it is advisable to use a carrier oil to dilute the more potent oils and when trying an oil for the first time. The recommend dilution ratio is typically 1 drop of essential oil to three drops of carrier oil. A diluted mixture can be prepared in advance by mixing the oils in an empty glass bottle or for a single dose by mixing the oils directly in the hands.

There are 3 main classifications of oils for topical use: Neat, Dilute, and Sensitive.

  • Neat. Essential oils categorized as “neat” can be applied topically without dilution on most people. These oils are considered mild and generally do not induce skin sensitivity. Examples of “neat” essential oils are frankincense, lavender, melaleuca, melissa, and sandalwood.

  • Dilute. If categorized as “dilute,” essential oils should be diluted with a carrier oil before topical application in every case. Oils that fall into this category are those with a high proportion of constituents that are especially potent, such a phenols. Examples of essential oils that require dilution are cassia, cinnamon, clove, oregano, and thyme.

  • Sensitive. “Sensitive” oils are those that should be diluted before use on young or sensitive skin. Examples of “sensitive” oils are peppermint, ginger, eucalyptus, wintergreen, and black pepper.

ADULTS- 20 drops of each essential oil in a 10ml rollerball topped off with MCT FCO
(Fractionated coconut oil). Recommended up to 50% Essential Oils in 10ml roller at max. It's ok to start with less and add more later if necessary.

CHILDREN & BABIES- use the same # of drops as their age. So a baby roller would be 1-5 drops of each essential oil and top off with FCO. A 5 year old would use 5-10 drops of each essential oil and top off with FCO.

You tube videos and resources on these kits:

The videos below go over using the oils in your kit. These cover the most popular kids:

  • Top Ten Oils - Family or Home Essentials

  • Aromatouch Diffused kit

  • Natural Solutions Kit

Top Ten Oils

 
 

Aromatouch Diffused

 
 

Natural Solutions Kit

 
 

FAVORITE OIL RECIPES

Favorite Recipes 1.JPG
Favorite Recipes 2.JPG
line1.jpg

HOW TO ORDER NEXT...

Loyalty Rewards Program AKA LRP

HOW do we do LRP monthly rewards ordering and WHY do we do it?

FIRST, you don't have to order monthly, you can order as often as you want, whenever you want by clicking the "create new one time order button". BUT it's better to order monthly in the Loyalty Rewards Program.


WHY LRP?

This is the main reason I think everyone needs their own account.

  • Free to join monthly rewards ordering

  • Get free products

  • Get shipping reimbursed as product points to buy more free product

  • Work your way up to 30% back in rewards! I get $50 back free every month AND a free oil every month! I use my LRP to get things I already need/have in my household budget like Laundry detergent, shampoo, conditioner, face wash/skin care, body lotion, soap, cleaning solution (ON GUARD Cleaning Concentrate is the best!).


Click links (in green below to see video explanations of these topics)

How to LOG IN doterra.com (your membership ID - sent to you in your email upon enrollment)

SO, begin by clicking Create New Loyalty Reward Order (this is the only time you will do this - after this you will always click edit)

 
 
 
 
 
 
 
 
 
 

DON'T MISS FREE PRODUCTS!

Your cart will process every month on that date, so you must update your cart or you will get the same products again. You must order at least 1 PV = $1 each month to earn the benefits in the LRP program.

Don't cancel your LRP! If you do, you start back at 10% rewards and lose your points! Ideas below on what to order that are low cost if there is a month where you don't need much.

On Guard hand sanitizer, hand lotion, toothpaste, deoderant, lemon oil = all $10 or less. As long as you process 1 pv (about $1) you hold on to your rewards and % back you earn.


To earn the FREE OIL OF THE MONTH -

Make your ship date on or before the 15th of the month. (This helps you get the free oil of the month from DōTERRA).

 

6 LRP small price items.jpg
 
line1.jpg
photosensitive oils.jpg

SAFETY & PHOTO SENSITIVITY

Please review for safety and do not apply before going out into the sun. You must wait 12-24 hours before exposing skin to sun after using these oils.

These oils are on doTERRA’s Photosensitive list:

  • Aromatouch

  • Bergamot

  • Citrus Bliss

  • Cumin

  • Breathe

  • Cheer

  • Forgive

  • Motivate

  • On Guard

  • Elevation

  • Grapefruit

  • In Tune

  • Kumquat

  • Lemon

  • Lime

  • Purify

  • Slim & Sassy

  • Sunny Citrus

  • Tangerine

  • Wild Orange

  • Zendocrine

line1.jpg

 I WANT TO HOST A CLASS & GET FREE STUFF...NOW WHAT?

Reach out to the person that enrolled you to help you schedule a super fun make and take class!! If they don't teach classes, to teach a class yourself!

Print the Team Trifold the make and take hand out here. Watch Lisa Zimmer’s how to video on make and take classes. Go to lisazimmer.net/videos and watch her how to videos!

A great resource is doTERRAs empowered success training.

Go to the above link and download the latest Share guide to help prepare for your class.

Lisa Zimmer’s make and take hand outs are available on a variety of topics and are designed to keep your class fun and simple!

▶ BACK TO TOP

line1.jpg

HOW TO SAVE EVEN MORE MONEY $$ WHEN YOU ORDER:

ALWAYS ORDER LRP! (monthly rewards ordering)

LRP tricks:

Order entire skin care kits, haircare kits and entire enrollment kits, LLV Vitamin Pack, etc and get extra LRP discounted prices (can't use points on them anyway!) buy your kits, cash money in on oils!

What can you use points on:

You can use points on almost all oils and almost all products that are not in premade kits. No diffusersNo premade kits (those are already extra discounted)

Always buy LLV, skincare and haircare and kits, never cash in points on them because it takes more points than if you buy them- a lot more. Pay for that stuff, cash in on the rest.

How to redeem your LRP points:

 
 

How to get products for $20 with your Vitality Vitamin Pack:

 
 

How to edit LRP Cart:

 
 
line1.jpg

SAFE OIL USE!

Ok, you all know we use essential oils 3 ways: Aromatically, Topically, and Internally.

But did you know that not ALL oils and oil blends can be used internally?
Yep, it's true, but lucky for us, we don't have to be oil experts to be safe because dōTERRA makes it easy to determine how you can safely use a specific essential oil or oil blend.

  • 1. It's on the bottle. It really is! If an oil or blend is safe for internal use, the bottle is labeled in 2 ways so we know. It will be labeled "Essential Oil Supplement" and list supplement facts; AND in the use instructions located at the bottom of the bottle label it will list "for internal use". If the bottle says only "for aromatic and topical use," it is NOT safe to use internally!

  • 2. It's in the Product Guide. Pages 9 and 29 list all of dōTERRA essential oils and blends AND how you can safely use each one.

  • 3. It's on the dōTERRA.com site when you look up each oil.

Easy! Thanks to dōTERRA! Happy (and SAFE) oiling!

line1.jpg

GREAT KIDS TIPS

I don’t have kids myself but I love sharing oils with my nieces and nephew. They call them their super powers. They use them before school to help with focus and immune support. Another uses her dance super power to help her be brave in ballet class. This video below shows how a young man named Jackson likes to use his doTERRA.

 
 
line1.jpg

SHARING & BUILDING DOTERRA

If you are interested in building a doterra business, please contact your enroller for more information!

Great Business Tools Downloads

doTERRA gives you all the training and education you need to get started FREE! Learn more at their Empowered Success Training.


 
 
line1.jpg

WHAT PLASTICS ARE SAFE - Per Dr. Hill

Plastic.jpg
line1.jpg

HOW TO REDEEM LOYALTY REWARDS POINTS

Watch the video then scroll below for tips.

 
 

 

REDEEMING POINTS/CREDITS TIPS:

Click the USE POINTS box next to each item and choose how many you want free of that item. If there is not box in the points column, you can't redeem points on it.
You must have enough $points to pay for the item in full. You do not apply a partial $ points amount to an item.

You MUST check out immediately when cashing in points. You cannot save your cart with points redeemed. Click process now and continue checking out.

Items you cannot use points on: Diffusers, specialty kits like Enrollment kits, Holiday Items, Limited Time Offers, Limited Quantity Offers. You can use points on 98% of what doterra sells. When a special priced set is redeemed with points, they will take the points for the full price, for example, Lifelong Vitality is a special price in the LRP monthly cart of $79.50 but it's normally $150, so if you cash in points, it will take $150 so don't cash in points on that, buy it outright for the special $79.50 extra discounted price.

The REDEMPTION FEE is only a flat $3 now.
Save your points and cash them at once. They expire in 12 months. You aren't paying for product and your shipping is being credited back. The fee covers them putting the package together and shipping it out.

 
How to use points.jpeg
 
line1.jpg

I WANT TO HELP SOMEONE GET OILS TOO ...
Should I order for them on my account or should I help them get their own?


HELP THEM GET THEIR OWN WHOLESALE ACCOUNT!

Don't just order for them. Help them learn why it's best to get their own wholesale account, including our education and support. The sooner they start ordering in the LRP monthly rewards cart the sooner they can start working towards earning their 30% rewards. Plus, they can't get into our Members Only Facebook group to learn if they don't have their own account and we can help you educate and support them.

TO HELP THEM BEST. KEEP IT SIMPLE.

STEP 1

  • Email or screen shoot them the trifold. (normally just send the panel with the kits and the panel with how to order).

STEP 2

  • Suggest one of the kits - it saves them the most $ and then they don't have to pay a member fee to start. It's what's best for them. If $150 or more is out of their budget, see the page in the files tab called "enrollment kits for less". They enroll with the $35 fee and then add on the kit. The item numbers are on the sheet.

 

The link for the trifold is above this video. The I have my owns now what PDF is up at the top of the page.

 


MAKE SURE YOU ARE READY TO ENROLL SOMEONE...

STEP 1

  • Upgrade your account to Wellness Advocate Account if it isn't already by going to doterra.com, click your name and account profile. Click upgrade to Wellness Advocate, enter your info. (it's all free).

STEP 2

  • While in the account profile, scroll down to website section.

  • Click on "My Site Address"

  • Click on Save Changes to activate your FREE doterra website. Save that website name and send it to your friends to join through your site. Send them the screenshots below that have step by step instructions! Make sure they use your website and your doterra ID so you get credit.

***In order to get commissions from doterra, you must have 100 PV saved in your account and spend 100 PV monthly. If you aren't worried about that, you can still enroll them anyway, they just won't send you $



Go back to the top and click the link for doterra’s compensation plan.

▶ BACK TO TOP

line1.jpg

HOW TO TAKE LLV
and all other supplements and softgels and beadlets

This is a great video yet again by Lisa Zimmer :) Tips on Lifelong Vitality Pack Vitamin directions and tips

 
 

DIRECTIONS:

LLV - take 1 of each for 2 days after breakfast or lunch. Then increase to 2 of each after breakfast or lunch. Over time you can increase to the full dose of 4 of each a day per the box instructions and split the dose up to 2 of each after breakfast or lunch and 2 of each after supper. Take daily.

THERE ARE DIRECTIONS ON EVERY BOTTLE...

  • DEEP BLUE PILLS - for pain Take one AM AND PM (not on empty stomach) or as needed. Take Daily for chronic pain.

  • PB ASSIST - Probiotic for optimum good bacteria for your gut. Take Daily.

  • TERRAZYME - Helps you digest food better and absorb nutrients better for optimum gut health - super important for anyone with any skin conditions at all. Take Daily.

  • GX ASSIST - gut cleanser - clears out the bad to make way for the good. Don't take PB assist at the same time, take this then add PB assist back in. Take for no more than ten days. Start very slow with this one. 1 a day for ten days the first time you take it. It's good to take once a quarter. If you have auto-immune, it's good to take for 10 days out of each month. It cleans out your gut. Mildly. Always take with food.

  • ONGUARD SOFTGELS - For immunity. You can take daily but I save these for when I need additional immunity boost like travel, when others are sick around me or at the first sign of feeling run down.

  • DIGESTZEN SOFTGELS - For Digestive anything. Can be taken daily or as needed.

  • ZENDOCRINE SOFTGELS - For all organ support, healthy cholesterol, healthy thyroid, healthy hormones. Do not take after 3 pm - may give you energy. Can be taken daily.

  • SERENITY SOFTGELS - 1-2 before bed for sleep or daytime for focus and calming. Can be taken daily.

  • BEADLETS - as many as you like as often as you like. Teens and young ones 1-2 am and 1-2 pm. I take 3-4 at a time as I feel like it. Onguard Bradley is for immunity and Peppermint is for digestive support. Can be taken daily

  • TRIEASE - For seasonal allergy support. Take 1 am/pm with breakast and supper. Take no later than supper, peppermint may keep you awake. You can take up to 3-4 daily if needed. Goal is to take LLV and other supplements to improve gut health to where you won't need these daily in the future.

LLV Lifelong Vitality Vitamin Pack is for EVERYTHING!

  • General Wellness & Vitality

  • Antioxidant & DNA Protection

  • Energy Metabolism

  • Bone Health

  • Immune Function

  • Stress Management

  • Cardiovascular Health

  • Healthy Hair, Skin, Nails

  • Eye, Brain, Nervous System

  • Liver Function & Digestive Health

  • Lung & Respiratory Health

  • Gentle on your stomach

  • Non-GMO, Gluten-Free, Dairy-Free

▶ BACK TO TOP

line1.jpg

RETURN POLICY

DōTERRA has a generous return policy.

return policy.jpg
line1.jpg

DOTERRA COMPENSATION

How Doterra thanks you and compensates you for sharing and helping others enroll in their own wholesale accounts and helping them join LRP.

In order to receive Thank you $ from dōTERRA, **you must order 100 PV in your LRP and keep 100 PV in your LRP** at all times to have an account that receives compensation.

 
 

 I ENROLLED SOMEONE-NOW WHAT? Easy as 1,2,3

Send them this to link: https://www.doterra.com/US/en/ebooks to download a beginner e-book.

  • 1. If you want commission $ put 100 PV in your LRP cart and spend 100 PV in your LRP.

  • 2. Give them a link to this page so they can go through and start learning. (Please only share it with people you have personally helped enroll)

  • 3.Help them get LRP set up. If they aren't on fb, email them the documents! Please please please review it with them in person or on the phone 7-10 days after they enroll.

They will need a little guidance from you to get started. Help them get engaged on our facebook pages and tag them in posts that might interest them.

Be sure to tell them how easy it is to help their own friends and family get their own accounts. They can help their friends and family and end up getting their doterra for free just for sharing.


Our Facebook group is called the Oily Community- you need to request to add them.

▶ BACK TO TOP

line1.jpg

 SAFETY MYTHS & FACTS

Lavender for boys, internal use safety, Eucalyptus & Peppermint for kids…

ARE OILS SAFE INTERNALLY?

DōTERRA- yes, when noted as safe for Internal use. Read more HERE.

To watch an interview with Dr. Hill check out this video below (start around 17:30 min to get right to that topic.

 
 



CAN I BE ALLERGIC?

When people react to an oil it is more often because they have too high of a toxic load and need to detoxify their liver and the reaction they are having falls into a detox

reaction.


DOES LAVENDER CAUSE BOYS TO GROW BREASTS?

NO


ARE PEPPERMINT AND EUCALYPTUS SAFE FOR CHILDREN AND INGESTION?

There are many articles on line with information about non- dōTERRA oils being unsafe for children. Correct - non dōTERRA oils can be unsafe because they are adulterated or have different properties or were used undiluted and in massive illogical amounts such as 5 ml in a single use.


doTERRA Eucalyptus single oil is Eucalyptus Radiata. BUT, the Eucalyptus that is in OnGuard and Breathe Drops is Eucalyptus Globus, it is a different species. The Globus variety is GRAS by the FDA. (Ingestible- the eucalyptus in Onguard is ingestible)

DōTERRA is different. It's just better. Learn more about Peppermint and Eucalyptus oils HERE.


EXPIRATION: Do essential oils expire?

There are expiration dates on the bottom of your bottles as required by the FDA because they are consumable products. Oils lose efficacy over time but to make that last longer,

  • 1. Keep them out of heat

  • 2. Keep them out of direct sunlight

  • 3. Keep the lids on- oxygen makes them evaporate

You will read all kinds of conflicting information on line. Follow the tips above, use your oils regularly and use common sense and you'll be fine.

 
line1.jpg

DIFFUSER CARE

I'm more of an "every couple months" diffuser cleaner, but your Diffusers will last longer if you take better care of them!

Standard diffuser recipes run roughly

500 ml 15-20 drops total

300 ml 10-15 drops total

100 ml 3-6 drops

These will vary depending on the potency of your oils. For example Lemongrass and Cassia are very strong smelling oils so you can use less. Start with the smaller number of drops and add more if you prefer. Learn more about diffuser care at doTERRA.

▶ BACK TO TOP

HOW TO ASK YOUR FRIENDS TO ENROLL WITH DOTERRA.

When helping friends and family, we get excited and want to tell them everything we've learned about oils and then the next thing you know...we've completely overwhelmed them.

Keep it simple. Tell them that you love them, they make you feel great and that they can get an account and get started, too!

Tell them to get one of the kits on the Trifold Brochure (you can send it to them). This way there is no starter fee.

I explain it as "get the small bottle kit for $150 or the large bottle kit for $275 or if you are ready for the BEST kits - the bigger you go, the better the savings, get one of the bigger kits listed in the website. You can't go wrong. Just pick a starter kit.